The reminder chain starts the moment the calendar updates, not when a human remembers to copy a name over. This means your client protection scales effortlessly as your diary fills up, with zero extra admin work.
The text sent the day before determines attendance. We separate this alert from standard reminders, matching your exact brand tone to make it incredibly simple for the customer to confirm, change, or clear their time.
A missed appointment is wasted marketing spend. If someone doesn't show, the system instantly drops them into a friendly recovery path to lock in a new time slot automatically, salvaging the lead before it goes cold.
Every booked appointment gets reminders on the cadence that actually lands — timed, on-brand, on the channel the customer reads. When someone looks likely to miss, they are prompted to confirm or rebook before the slot is wasted, so the diary you filled stays full.
They are followed up automatically to rebook, rather than written off. A no-show is usually a reschedule waiting to happen, so Retain reaches out while intent is still warm and puts the appointment back in the diary without anyone in the office chasing it.
Yes — reminders go out on the channels your customers actually check, not just email. The cadence and wording are set to your business, so reminders feel like a helpful nudge from you rather than spam, which is what keeps them working.
No. The cadence is tuned to be useful, not relentless — enough to cut no-shows, not so much that people tune out. Everything is in your voice and stops the moment it should, so it reads as good service rather than nagging.